You've run crowdfunding campaigns in the past, and your PayPal account was frozen due to the number of transactions posting. You'd like to connect PayPal for your new project surveys but you are concerned with the account freezing again. We've made the switch to PayPal Marketplaces, which is better suited for crowdfunding campaigns, to help reduce the risk of your account freezing.

Here at Crowd Ox, we've made the switch to PayPal Marketplaces to better accommodate the needs of our customers. Not all backers have access to using a credit card for payment during their survey, connecting PayPal is necessary for some backers to complete their survey. However, we understand that the large number of transactions was causing PayPal to freeze some project accounts. The good news is PayPal introduced a new system, Marketplaces, which is better suited for crowdfunding campaigns. The new system should help reduce the risk of your account getting frozen, although it is still possible in certain circumstances.

Within PayPal, project creators can now manage their fraud and risk assessment. You can also manage disputes and chargebacks on your own if you'd like. Otherwise, PayPal can continue to manage those for you. To take advantage of the new system simply connect your PayPal account within our system. Click here for help with connecting PayPal.

We hope that this new system will empower project creators to enable PayPal as a payment option for backers.